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Kimball Electronics Wins Top Ratings in Four Categories at 2023 Service Excellence Awards

CIRCUITS ASSEMBLY, a leading industry publication covering the mixed-technology electronics assembly marketplace, recognized companies that received the highest customer service ratings, as judged by their own customers. The awards were recently presented during a ceremony at the Surface Mount Technology Association (SMTA) International Conference on October 10th, 2023. The awards are presented to outstanding Electronics Manufacturing Services (EMS) providers, as well as to suppliers of electronics assembly equipment, materials, and software.

The results, based solely on direct customer input, are an indication of outstanding achievement in service excellence. Customers of the participants rated EMS providers in seven service categories: Manufacturing Quality, Dependability/Timely Delivery, Responsiveness, Value for Price, Flexibility, Technology, and Overall Satisfaction. Kimball Electronics was honored for achieving the highest customer ratings in four service categories for EMS companies with annual sales over $500 million.

I am very proud of our team’s consistent focus on building long-term relationships with all our customers, whether they be new customers or customers we’ve worked with for a decade or more. Being recognized with Service Excellence Awards in four categories is very gratifying. Our customers recognize they are working with a great team, with a great culture, and a partner with a common set of priorities. The hard work and dedication of our people have allowed us to continuously improve and keep our promises to our customers.

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Ric Phillips, Chief Executive Officer of Kimball Electronics

Thank you to our customers for choosing Kimball Electronics as your partner of choice. Our commitment to outstanding customer service has helped us build lasting relationships. Congratulations to all our global team members for living our guiding principles while consistently meeting or exceeding our customers’ expectations.

Kathy Thomson, Chief Commercial Officer of Kimball Electronics

Kimball Electronics has participated in the Service Excellence Awards for the past ten consecutive years, winning awards for excellence in multiple categories in 2015, 2016, 2017, and 2019. Kimball Electronics won the award for Highest Overall Customer Rating in 2014, 2018, 2020, and 2021. In 2022, Kimball Electronics received awards in all seven award categories, including two newly added categories. For 2023, Kimball Electronics received Highest Overall Customer Ratings in four of the seven categories including: Dependability/Timely Delivery, Technology, Value for the Price, and Manufacturing Quality.

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